Has your QuickBooks Payroll Disappeared or are your employees not showing up in QB Online? If you're facing this problem, you're probably wondering how to get your payroll back in QuickBooks. To help you with this important issue, we've created a detailed guide that you should read through completely.
You might be trying to edit or create a timesheet, or manage your customers, sales, suppliers, or expenses, and you're attempting to access payroll services in QuickBooks Online. However, when you try to do so, you might find that all the employees are missing and you're just seeing a blank space. In such cases, you might not be able to track your employees, make payments, or generate reports. In this article, we will first explain why your payroll might be missing and then provide the solutions to bring it back quickly.
Why Is Payroll Not Showing Up in QuickBooks?
If your QuickBooks Payroll disappeared without any notification, it could be due to issues with the browser you are using to access QuickBooks. Here are a few potential causes behind your missing payroll in QuickBooks.
- A damaged or corrupted web browser.
- Your browser session might not be private, or third-party applications might be interfering.
- You might be using an outdated browser that doesn't meet QuickBooks system requirements.
- A large cache stored in your browser could also cause the payroll function to disappear in QuickBooks Online.
These are some possible reasons you might be struggling to access payroll in QuickBooks. Next, we will go through all the possible solutions to fix this issue and help you get back to your regular payroll operations.
Solutions to Fix When QuickBooks Payroll Disappeared?
Once you've identified that your QuickBooks Payroll has disappeared, you might be looking for a solution. Below are some of the best methods to fix this issue. Make sure to follow each one carefully.
Solution 1: Clear the Browser’s Cache
Cache and cookies store information about web pages, like fonts, images, and layouts, to make loading them faster. However, too much cache data can take up too much space and could lead to issues like your payroll disappearing in QB Online. So, follow the steps below depending on your browser to clear the stored cache.
Google Chrome
- Open Chrome on your computer.
- From the top right corner, click More.
- Then click on More Tools and select Clear Browsing Data.
- At the top, choose the time range for which you want to clear the cache. If you want to clear all cache, select All Time.
- Make sure to check the Cookies and other Site Data and Cached Images and Files checkboxes.
- Finally, click Clear Data.
Safari
- Open the Safari app on your Mac and select History.
- Choose the period for which you want to clear browsing data.
- Click Clear History and then OK on the pop-up menu.
- Safari will remove data such as your browsing history, back and forward lists, recent searches, web icons, location-based websites, snapshots, downloaded files, recently added websites, and websites that send notifications.
Microsoft Edge
- Open Microsoft Edge and select Menu.
- Then click on Settings and choose Privacy & Security.
- Under Clear Browsing Data, click Choose what to clear.
- Select the Time Range and check the Cookies and Site Data and Cached Images and Files boxes.
- Finally, click Clear Now.
After clearing the cache, restart your browser and check if the QuickBooks Payroll Disappeared issue has been resolved.
Solution 2: Use an Incognito or Private Browser
Sometimes, third-party plugins and manual configurations can cause problems while accessing secure websites like QuickBooks Online.
Using Incognito mode or a private browser prevents third-party plugins from loading and allows the browser to work with its default settings, which can resolve general issues when working with QuickBooks Online.
- Open Chrome on your computer.
- Click More from the top right corner and select New Incognito Window.
Note: If you're already on your browser, press Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac) as a shortcut.
- A new window will open with the Incognito icon in the top right corner.
- Open QuickBooks in the incognito window and try accessing payroll again.
If you still can’t see your payroll even in the private/incognito mode, move to the next solution.
Solution 3: Add Intuit as a Trusted Site in Your Browser
Sometimes, your browser might block QuickBooks and other websites because of its security settings. To fix this, you need to add Intuit as a trusted site.
Google Chrome
- Click the three-dot menu in the top-right corner and select "Settings."
- On the left side, click "Privacy and Security" and then "Site Settings."
- Choose "Cookies and Site Data" and click "Add" under the "Allow" section.
- Enter *intuit.com and click "Add" to complete the process.
Safari
- Open Safari and type payroll.intuit.com in the tab. Press Enter.
- Click the "Bookmarks" button in the top-right corner and select "Add Bookmark."
- Choose "Top Sites" and click "Add."
- Note that Intuit will not be added as a trusted site in Safari.
Microsoft Edge
- Press the Start menu and search for "Internet Options."
- Go to the "Security" tab and click "Trusted Sites."
- Click "Sites" and enter *intuit.com in the Trusted Sites window. Click "Add" to save.
- Click "OK" and close the window.
If QuickBooks still isn’t showing up even after adding Intuit as a trusted site, move to the next solution.
Solution 4: Set Up QuickBooks Workforce
If payroll is missing in QuickBooks Online and none of the previous solutions work, you can set up QuickBooks Workforce as an alternative. Here's how:
First, log in to QuickBooks Workforce and set it up for your payroll needs. You can also invite your whole team to view their paychecks online.
Invite Existing Employees to Workforce
- Go to "Payroll" and select "Employees."
- Choose the employees you want to invite and click "Actions."
- Click "Invite to Workforce" and enter their email addresses.
- Check the box for "Invite to view their payslips online with QuickBooks Workforce."
- Click "Send and Invite."
Once the link is sent, ask your employees to sign in to QuickBooks Workforce and accept the invitation.
If you're having trouble setting up Workforce or are unsure how it works, you can call our experts at +1-(800)-961-4963 for help.
Solution 5: Use Other Supported Browsers
Intuit recommends using Google Chrome for QuickBooks Online, but you can also use other browsers if you're having issues with Chrome.
If payroll is missing in QuickBooks, try using a different browser.
For example, if you're using Chrome, switch to Microsoft Edge or any other browser that meets the system requirements for QuickBooks.
Here’s a list of browsers that work with both web and mobile versions of QuickBooks:
- Google Chrome: Version 78 or newer
- Mozilla Firefox: Version 76 or newer
- Microsoft Edge: Version 79 or newer
- Safari: Version 12 or newer (for Mac only)
- Opera: Version 68 or newer
- Samsung: Version 10 or newer
Make sure not to use Internet Explorer as it is no longer supported. Also, QuickBooks doesn't support older versions, so use the latest browser version or the two versions before that.
Once you switch to a new browser, open QuickBooks and check if the payroll is back or if the issue is resolved.
Summary
We hope the solutions in this guide help you bring back your missing QuickBooks payroll. If you have any further issues or questions while following this guide, contact QB experts. A certified QuickBooks expert can help you better and answer all your queries. Call +1-(800)-961-4963 to reach our skilled SMBAccountants team and get help restoring your payroll.
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